We aims to always provide high quality Goods that
are fault free and undamaged. On occasion, however, goods may need to be
returned. A full and complete breakdown of terms for returning goods can be
seen in Section 10 of our terms and conditions, and a brief guide is also shown
below. Should you have any enquiries, you can also contact our team at firstname.lastname@example.org.
When can goods be returned?
There are a number of scenarios when goods can be returned:
- If you receive Goods which do not match those ordered
- If any Goods purchased have faults when they are delivered
- If the Goods have been dispatched or have reached you, but you decide that they are no longer required, the Goods can be returned to the Website within 10 days of receipt. Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of the Website. Goods should be returned within 7 days of your cancellation notice, and where possible, in its original outer packaging.
How much time do I have to notify you about returning items?
If you wish to return the goods you should notify us with 10 working days to arrange collection and return. You will be given the option to have the items replaced or be refunded through the payment method used to purchase the items. Refunds and replacements will be issued upon our receipt of the returned Goods.
What happens if my goods are damaged?
If Goods are damaged in transit and the damage is apparent on delivery, the Purchaser should sign the delivery note to the effect that the goods have been damaged. In any event, such damage should be reported to the Website within 10 working days and arrange collection and return. Upon receipt of the returned Goods, new items will be despatched, or alternatively the price of the Goods, as paid, will be refunded through the payment method used when the Goods were purchased.
How do I return goods?
You can return the items either through by using your own courier service or by speaking to our customer services team and asking them to make a collection. Please be aware that if this is done through our customer services team the cost of returning items may be deducted from any monies due as part of a refund as The Website is not responsible for paying shipment costs for returning items unless otherwise agreed with the customer services team. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid, will be refunded through the payment method used when the Goods were purchased, minus any fees for returning the items.
If you decide to return items yourself, it is recommended that all returns are sent via recorded delivery to ensure that the goods arrive at our warehouse. You will be responsible for the items should they get lost en-route. Appropriate packaging materials should be used to ensure that there is no damage to the goods during transit, as you will also be liable for the cost of any damage during transportation.
Are there any items which cannot be returned?
Unfortunately, we are unable to refund or exchange products which have specifically been made to order, or which have personalised during the manufacture process.
Sales which are made to order are either large volume, or have been customised in some way that means that these items cannot be re-sold should the goods be returned to us. Personalised items are products from our standard range which have been personalised, such as having some bespoke print added to the standard item. Again, once this has been done, these items cannot be re-sold and so we are unable to offer a refund for such products. The only exception to this rule would be if the products received are faulty or not as described on the site or in later communications with our customer services team or account managers as the customisation or personalisation process is being agreed.
For a full breakdown of the terms and conditions,
please see Section 10 of our terms and conditions or
contact our team at email@example.com.